Legal notice

1. Legal Disclaimer / 法律免责声明

Last Updated: June 29, 2026
This disclaimer applies to all visitors, users, and purchasers from the website operated by SoulGem (hereinafter referred to as “the Site”).

General Content Disclaimer

All product descriptions, images, texts, and marketing content on this Site are for general reference and commercial presentation purposes only. SoulGem does not warrant that all information is completely error-free, complete, or up-to-date. All product descriptions are not binding functional guarantees and shall not be regarded as professional advice of any kind.

Visual Difference Disclaimer

Due to different screen resolutions, color calibration, shooting lighting, and device display differences, minor color, size, texture, and appearance differences between online images and physical products are normal and shall not be regarded as defective products. We strive to display product details as accurately as possible.

Usage Risk Disclaimer

Users and buyers shall be solely responsible for correct storage, maintenance, and use of all purchased products. SoulGem shall not be liable for damage, malfunction, loss, or safety risks caused by improper use, man-made damage, unauthorized modification, or failure to follow usage instructions.

Limitation of Liability

SoulGem shall not be liable for any indirect, incidental, consequential, special or punitive damages arising from website access, order transactions, or product usage, including but not limited to profit loss, personal inconvenience or property loss. The maximum liability of SoulGem for any order shall not exceed the actual total amount paid by the customer.

Third-Party Links

This Site may contain links to third-party platforms including payment gateways, logistics providers and social media sites. SoulGem has no control over third-party websites and assumes no responsibility for their content, privacy policies or business practices. Access to third-party links is at your own risk.

Intellectual Property

All trademarks, logos, images, texts, designs and webpage layouts on this Site are the exclusive intellectual property of SoulGem. Unauthorized copying, reproduction, distribution, editing or commercial use without written permission is strictly prohibited.

Governing Law

This Disclaimer shall be governed by applicable cross-border e-commerce rules and consumer protection laws. All disputes shall be resolved through friendly negotiation; if unresolved, disputes shall be submitted to legal arbitration in Shanghai, China.

2. Privacy Policy / 隐私政策

Effective Date: June 29, 2026
Data Controller: SoulGem
Contact Email: guoxrds@gmail.com
Business Address: No.88 Jianhao Road, Pudong New Area, Shanghai, China

Information We Collect

We collect information you voluntarily provide during browsing, registration and checkout, including your full name, shipping address, email address, phone number, order records, consultation content, and automatically collected technical data such as IP address, device information, browser type, browsing behavior and cookies.

How We Use Your Information

Your personal data is only used for:
  • Processing payments, order fulfillment, packaging and international shipping
  • Sending order confirmations, shipping updates and after-sales support
  • Responding to customer inquiries, return and refund requests
  • Providing optional marketing emails and promotional information (you may unsubscribe anytime)
  • Preventing fraud and ensuring website security
  • Complying with legal and customs declaration requirements
We will never sell, rent or trade your personal identifiable information to irrelevant third parties without your explicit consent.

Third-Party Service Providers

We may share necessary data with certified third-party service providers such as payment processors, logistics companies and website analysis tools to complete transaction services. All third parties are bound by data protection obligations.

Cookie Policy

This website uses cookies to maintain shopping cart functions, record user preferences and optimize website experience. You may disable non-essential cookies in your browser settings at any time.

User Rights

You have the right to access, correct, request deletion of your personal data, and opt out of marketing emails. Please contact us via guoxrds@gmail.com for any data-related requests.

Data Security

We adopt industry-standard SSL encryption for data transmission. Payment information is processed by secure PCI-DSS certified platforms, and we do not store complete payment credentials.

Minors Protection

Our website is intended for users aged 18 and above. We do not knowingly collect personal information from minors. If you discover minor data has been collected without consent, please contact us for immediate deletion.

Policy Updates

SoulGem reserves the right to update this Privacy Policy. Updates will be posted on this page with the latest effective date. Continued use of the website constitutes acceptance of the updated policy.

3. Terms of Service / 网站服务条款

Last Updated: June 29, 2026
By accessing, browsing, registering or purchasing on this website, you agree to fully accept these Terms of Service together with our Privacy Policy, Shipping Policy, Return Policy and Disclaimer. If you do not agree, please do not use this website.

User Responsibilities

Users shall provide true and accurate order information. You are solely responsible for account security and all activities under your account. Unauthorized commercial resale, batch distribution or illegal use of website content is prohibited.

Order & Pricing Rules

All prices displayed on the website exclude international shipping fees, customs duties, import taxes and local consumption taxes, which shall be borne by the buyer. SoulGem reserves the right to correct pricing errors, adjust prices or discontinue products without prior notice. Orders are confirmed only after successful payment. Unpaid orders will be automatically canceled after 72 hours.

Website Usage Prohibitions

Users shall not use this website for illegal, harmful, infringing or abusive behaviors, including server attacks, data crawling, malicious comments and fake transaction operations.

Intellectual Property

All website content belongs to SoulGem. Any unauthorized use, reproduction or infringement is prohibited.

Governing Law

These terms shall be governed by the relevant laws of China and international cross-border e-commerce regulations.

4. Shipping Policy / 运输政策

Last Updated: June 29, 2026

Processing Time

All orders will be processed within 1–5 business days after payment (excluding weekends and holidays).

Delivery Time

Standard international shipping: 12–30 business days. Expedited shipping: 5–15 business days. All delivery times are estimated and not guaranteed. Delays caused by customs inspection, logistics congestion, weather or policy changes are not within our responsibility.

Customs & Duties

Import duties, taxes and clearance fees are the sole responsibility of the buyer according to local country regulations.

Lost or Damaged Shipment

For lost packages confirmed by logistics, we offer full refund or free reshipment. For damaged items, customers must provide unboxing video and photos within 48 hours after delivery to apply for after-sales service.

5. Return & Refund Policy / 退换货政策

Effective Date: June 29, 2026

Return Period

We accept return applications within 30 calendar days after delivery. EU customers enjoy the statutory 14-day withdrawal right.

Return Conditions

Products must be unused, unwashed, undamaged, with original packaging, tags and complete accessories.

Non-Returnable Items

Custom personalized products, clearance final sale items, digital products and hygiene-related personal items are non-returnable.

Return Shipping

Voluntary returns are responsible by buyer for return shipping cost. If the item is wrong, defective or damaged due to our error, we will cover the return cost.

Refund Process

After receiving and inspecting the returned goods, refunds will be processed to the original payment method within 3–10 business days.

6. Cookie Policy / Cookie政策

Last Updated: June 29, 2026
This website uses cookies and similar tracking technologies to maintain basic website functions, save your shopping cart, analyze traffic and optimize user experience.
Necessary cookies are required for website operation. Non-essential analytical and marketing cookies can be disabled in your browser settings. By continuing to browse this website, you agree to our cookie usage policy.